第一部分
项目管理知识体系指南(PMBOK"para" label-module="para">
1. 引论....................................................................................................................................1
1.1 指南概述和目的..............................................................................................................1
1.2 基本要素...........................................................................................................................4
2. 项目运行环境....................................................................................................................37
2.1 概述.................................................................................................................................37
2.2 事业环境因素................................................................................................................38
2.3 组织过程资产................................................................................................................39
2.4 组织系统.........................................................................................................................41
3. 项目经理的角色.................................................................................................................51
3.1 概述.................................................................................................................................51
3.2 项目经理的定义............................................................................................................52
3.3 项目经理的影响力范围................................................................................................52
3.4 项目经理的能力............................................................................................................56
3.5 执行整合.........................................................................................................................66
4. 项目整合管理...................................................................................................................69
4.1 制定项目章程................................................................................................................75
4.2 制定项目管理计划........................................................................................................82
4.3 指导与管理项目工作....................................................................................................90
4.4 管理项目知识................................................................................................................98
4.5 监控项目工作..............................................................................................................105
4.6 实施整体变更控制......................................................................................................113
4.7 结束项目或阶段..........................................................................................................121
5. 项目范围管理.................................................................................................................129
5.1 规划范围管理..............................................................................................................134
5.2 收集需求.......................................................................................................................138
5.3 定义范围.......................................................................................................................150
5.4 创建 WBS......................................................................................................................156
5.5 确认范围.......................................................................................................................163
5.6 控制范围.......................................................................................................................167
6. 项目进度管理...................................................................................................................173
6.1 规划进度管理..............................................................................................................179
6.2 定义活动.......................................................................................................................183
6.3 排列活动顺序..............................................................................................................187
6.4 估算活动持续时间......................................................................................................195
6.5 制定进度计划..............................................................................................................205
6.6 控制进度.......................................................................................................................222
7. 项目成本管理..................................................................................................................231
7.1 规划成本管理..............................................................................................................235
7.2 估算成本.......................................................................................................................240
7.3 制定预算.......................................................................................................................248
7.4 控制成本.......................................................................................................................257
8. 项目质量管理...................................................................................................................271
8.1 规划质量管理..............................................................................................................277
8.2 管理质量.......................................................................................................................288
8.3 控制质量......................................................................................................................298
9. 项目资源管理..................................................................................................................307
9.1 规划资源管理..............................................................................................................312
9.2 估算活动资源..............................................................................................................320
9.3 获取资源.......................................................................................................................328
9.4 建设团队.......................................................................................................................336
9.5 管理团队.......................................................................................................................345
9.6 控制资源.......................................................................................................................352
10. 项目沟通管理.................................................................................................................359
10.1 规划沟通管理............................................................................................................366
10.2 管理沟通.....................................................................................................................379
10.3 监督沟通.....................................................................................................................388
11. 项目风险管理..................................................................................................................395
11.1 规划风险管理............................................................................................................401
11.2 识别风险.....................................................................................................................409
11.3 实施定性风险分析....................................................................................................419
11.4 实施定量风险分析....................................................................................................428
11.5 规划风险应对............................................................................................................437
11.6 实施风险应对............................................................................................................449
11.7 监督风险...................................................................................................................453
12. 项目采购管理................................................................................................................459
12.1 规划采购管理............................................................................................................466
12.2 实施采购.....................................................................................................................482
12.3 控制采购.....................................................................................................................492
13. 项目相关方管理.............................................................................................................503
13.1 识别相关方.................................................................................................................507
13.2 规划相关方参与........................................................................................................516
13.3 管理相关方参与........................................................................................................523
13.4 监督相关方参与........................................................................................................530
参考文献...............................................................................................................................537
第二部分
项目管理标准
1. 引论................................................................................................................................541
1.1 项目和项目管理..........................................................................................................542
1.2 项目组合、项目集和项目之间的关系.....................................................................543
1.3 组织治理与项目治理之间的联系.............................................................................545
1.4 项目成功与效益管理..................................................................................................546
1.5 项目生命周期..............................................................................................................547
1.6 项目相关方...................................................................................................................550
1.7 项目经理的角色..........................................................................................................552
1.8 项目管理知识领域......................................................................................................553
1.9 项目管理过程组..........................................................................................................554
1.10 事业环境因素和组织过程资产...................................... ... ............................................557
1.11 裁剪项目工件................................................................. ..............................................558
2. 启动过程组........................................................................................................................561
2.1 制定项目章程..............................................................................................................563
2.2 识别相关方...................................................................................................................563
2.2.1 项目管理计划组件.......................................................... ... ... ...................................564
2.2.2 项目文件示例........................ ... ......................................... ... ....................................564
2.2.3 项目管理计划更新.................................................... ... ...... ......................................564
2.2.4 项目文件更新............................................................... ... ... ......................................564
3. 规划过程组......................................................................................................................565
3.1 制定项目管理计划......................................................................................................567
3.2 规划范围管理..............................................................................................................567
3.3 收集需求.......................................................................................................................568
3.4 定义范围.......................................................................................................................569
3.5 创建 WBS......................................................................................................................570 2100433B
